Periodo di garanzia e copertura

Register your ebike and you will get an extra year of warranty for your mechanical parts and electrical parts, excluding consumable parts. 

1.Mechanical Parti

Telaio: 5 anni
Forcella: 1 anno
Manubrio: 1 anno
Stelo: 1 anno
Ruota libera: 1 anno
Set di ruote dentate: 1 anno
Cambio: 1 anno
Deragliatore: 1 anno

2.Electrical Parts

Charger: 1 year
Battery: 1 year
Motor: 1 year
Controller: 1 year
Display: 1 year
Integrated Cables: 1 year
PAS Sensor: 1 year
Switch: 1 year
Head Light: 1 year
Tail Light: 1 year

3.Wearing Parts

Usura delle parti consumabili che richiedono una manutenzione regolare (inclusi, a titolo esemplificativo ma non esaustivo, pneumatici, camere d'aria, pastiglie dei freni, cavi, guaine, manopole, catene, raggi, cavalletto, pedali, selle), soggette all'usura prevista associata al normale utilizzo, pertanto A-Spadz fornisce solo una garanzia di tre mesi.

I pezzi di ricambio possono essere acquistati presso un negozio locale o da Aspadz.

4.Shipping Damage

In very few cases, items received may be damaged during transportation. If there is shipping damage, please contact dealer or Aspadz and provide photos or videos as proof.

Note: The following conditions will be considered normal and not covered under the free replacement or refund policy:
Slight damage to the outer packaging
Slight scratches or paint chipping on the product
Bendable parts bent due to transportation
Parts or wear-prone components damaged after a certain period or use

We will not accept shipping damage claims submitted more than 7 days after receiving any product.

5.Warranty Exclusions

The following are not covered by the warranty:
1.Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2.Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3.Failure caused by improper use or storage by the user, or accident, such as collisions, fires, floods, storms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or any improper use of power sources.
4.The cost of going to other repair shops for repairs without consent.
5.Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
6.No warranty card or a warranty card inconsistent with the bicycle.
7.Slight scratches or damage to the outer shell caused by logistics transportation of the accessories are not covered by the warranty.
8.Scratches, dents and cosmetic damage not caused by A-Spadz Ebike.
9.Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.

6.How to Make a Warranty Claim

All claims to this warranty must be made through A-Spadz Ebike and submitted to contact@aspadz.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request.

Before making a warranty claim, you are encouraged to contact A-Spadz Ebike via contact@aspadz.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within the warranty period will be handled through A-Spadz Ebike.

A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receipt by A-Spadz Ebike of the parts that need to be replaced.

A-Spadz Ebike will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Attention: A-Spadz Ebike will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by A-Spadz Ebike without the after-sales team’s authorization.